Return Policy

Return Policy  
At Plushell, we offer free 30-day returns on all U.S. orders. All returned items must be in new and unused condition with the original packaging. All refunds will be issued to the original payment method. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchange Policy
We DO NOT offer direct exchange. Please return the order for a refund and place a new order for the replacement. Returns will be processed within 3-5 business days after arrival, and we will send a confirmation email.

Lost/Stolen Packages
Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@plushell.com.

Cancellation
You may cancel your order within 24 hours of placing it. Please allow 5-7 business days for the refund to post to your original form of payment.

Late or Missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@plushell.com.